El pedido solo se considerara aceptado cuando reciba un email de confirmación de pago.
Puedes cancelar Inscripciones siempre y cuando todavía no se encuentren en proceso.
Dirígete a Mi cuenta -> Inscripciones a cursos.
Selecciona el curso/taller que deseas cancelar, te saldrá un mensaje de que tu pedido se ha cancelado.
Si quieres confirmar que el pedido se ha cancelado, visita Pedidos recientes, podrás ver que el pedido ya está en estado cancelado.
Una vez recibida la cancelación, el importe será reembolsado automáticamente en un plazo máximo de 14 días laborables.
El reembolso se depositará únicamente en el método de pago utilizado para tramitar la compra. Si no recibiste el reembolso pasado el plazo, por favor, ponte en contacto con nosotros hola@studyspanishweb.org .
Cualquier reclamación que el Cliente considere oportuna será atendida en la menor brevedad posible, pudiéndose realizar en las siguientes direcciones de contacto:
En caso de reclamación o disputa de cualquier naturaleza, Study Spanish Web. y el Cliente se comprometen a intentar resolver la queja o conflicto amigablemente.
Conforme al Art. 14.1 del Reglamento (UE) 524/2013, la Comisión Europea facilita una plataforma de acceso gratuito para la resolución de conflictos online entre el Cliente y Study Spanish Web, sin necesidad de recurrir a los tribunales de justicia, mediante la intervención de un tercero, llamado Organismo de resolución de litigios, que actúa de intermediario entre ambos. Este organismo es neutral y dialogará con ambas partes para lograr un acuerdo, pudiendo finalmente sugerir y/o imponer una solución al conflicto.
Enlace a la plataforma ODR: http://ec.europa.eu/consumers/odr/
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